FAQ'S
WHATS THE DIFFERENCE BETWEEN CLEANING, SANITIZING, AND DISINFECTING?
Cleaning is your step one. This consists of removing dirt, soil, liquid or grease that could reduce the effectiveness of sanitizers or disinfectants. This could be by wiping with a cloth, sweeping, vacuuming or washing down the area with water. While simple cleaning can remove some germs and bacteria, it is not as effective as disinfection or sanitizing.
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What is sanitizing? Sanitizing and disinfecting are often confused or used interchangeably, but are significantly different. Sanitizing should come after cleaning, but does not remove and kill all germs and bacteria. Instead, it removes them to a degree considered hygienic.
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Finally, disinfecting. Disinfecting should occur after cleaning steps have been taken to ensure the efficacy of the application. Disinfectants ultimately KILLSS viruses, germs and bacteria, our disinfectant solution used on all services has a kill log of 99.99999% efficacy (YES that's 5 additional 9's for high efficiency).
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During cold and flu season, the CDC recommends disinfecting surfaces such as door handles, door push bars, restrooms and common spaces more frequently. If someone is sick in the home, surfaces should be cleaned daily.
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The cold virus can live for days on hard surfaces and are infectious for at least 24-hours.
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The flu virus can live in the air for hours and on hard surfaces, as well as phones and keyboards for 24-hours.
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Norovirus, is a highly contagious stomach flu and can survive for weeks on hard surfaces. (source here)
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The disinfectant we use is EPA-registered, military grade virucide / disinfectant. Eliminates a wide variety of pathogens and is included on the List N: Disinfectants for Use Against SARS-CoV-2. All products on this list meet EPA’s criteria for use against SARS-CoV-2, the virus that causes COVID-19.
WHAT IS THE TIME FRAME IF WE NEED SERVICE DONE AS SOON AS POSSIBLE?
We kindly ask our clients to provide at least one (1) Day's Notice to schedule service. However, it is likely we are able to facilitate service the SAME-DAY or Evening.
WHEN CAN WE RETURN TO PREMISES AFTER DISINFECTION SERVICE?
In order to complete a Disinfection Treatment, all premises to be treated must be evacuated by humans, and animals. Dependent on facility size, most premises may be safely returned to after 45 minutes of application.
IS DISINFECTION TREATMENT SAFE FOR MY PETS?
Yes. The timeframe for pets to return to your property after Disinfection Treatment is the same for human beings. We require your property to be vacant during Disinfection Treatment, and after 30 minutes of application spray or once the fog settles for pets to safely return. In regards to Aquariums, per initial Estimate we kindly require our clients to turn off aquarium aerator pumps, so we may cover aquarium tanks during the Disinfection Treatment process. They should remain OFF for a minimum of 8 hours following completion of application OR until fog has settled. Then client may safely turn pumps back on.
WHAT DISINFECTANTS DOES ARBOLX™ USE?
ArbolX™, Inc. has taken extensive measures to ensure we've obtained only the BEST disinfectant solution to fit our clients needs as well the fight against COVID-19. Our Technicians use an industrial Military Grade virucide / disinfectant safe for commercial use, as listed under EPA-Registered List N Disinfectants list (here) for use against SARS-COV-2, the virus that causes COVID-19.
DOES THE DISINFECTANT CAUSE ANY RESIDUAL ODORS?
The disinfectants used during initial Pre-Cleaning Wipe down, and Air Fogging Spray Application leaves NO residual odor upon settling of the fog/ mist.
DOES THE CLEANING/ DISINFECTION CONTINUE TO PREVENT CORONAVIRUS?
There is currently NO EPA-Registered disinfectant with a continuous kill claim. If one is made, we can assure you they are falsifying information. The disinfectant we apply kills existing presence of Human Coronavirus. However, if an infected person(s) enters or re-enters the environment, there is a chance that the environment will be recontaminated. Nevertheless, ArbolX™, Inc. offers our clients vigurous and proactive solutions for servicing weekly, bi-weekly or monthly Cleaning/ Disinfection Treatment for at-risk or high traffic environments to minimize the chance of viral spread.
DO I NEED TO COVER PAINTINGS, OR FINE FURNITURE?
During our initial assessment, Estimate, we assess the facility and any paintings, fine furniture and recommendations to cover. Upon scheduling for treatment of agreed service we cover in a disinfected plastic any surfaces of importance, and fine paintings.
Disclaimer
While ArbolX™, Inc. follows strict protocols made public by the Center for Disease Control Prevention, there is no testing that exists that ensures total elimination of the corona virus, bacterias, germs, pathogens, or any virus. ArbolX™, Inc. guarantees that it's cleaning/ disinfection protocol curbs the spread and threat of COVID-19. We cannot guarantee the total eradication of the corona virus, viruses, bacteria, germs, pathogens infection or re-infection. Viruses can be re-introduced quickly, and spread rapidly, as well we do not assume responsibility for manufacturing or product failures. Due to the nature of the COVID-19 virus, economic and environmental risks, we require payment upon scheduling prior to service treatment. All sales are final. Our services are performed with data and instruction from the CDC, utilizing EPA-Registered under List N disinfectant agent manufacturer(s), and spray equipment per manufacturer recommendations. We take great care to perform services without error on our performance as our goal is to establish long-term client relationships. However, we cannot guarantee effectiveness, pre or post results, or make any claims or promises for final results. Scheduling and payment of these services by consumer agree to hold ArbolX™, Inc. harmless of any damages or claims. It is our recommendation, that after service treatment is performed in your home or office, you follow current guidelines to minimize the spread of infections and virus. These recommendations can be found on the CDC Website.